Rapid technology innovation can be a double-edged sword in the world of contact centers. It promises many advances in customer management, but also makes customer expectations of new functionality and channels hard to predict. Uncertainty about the direction of change makes your investment decisions difficult and your need for flexibility paramount.
Hosted contact centre technologies give you access to functionality without fixed asset costs, which reduces your investment risk. However, you need to ensure the platform is fully integrated with your infrastructure, and functions across all technology vendors in your environment.
Cloud contact centres and managed contact centre services offer new ways to access and manage technology that will allow you to achieve the highest standard in customer interaction without upfront capital outlay. With a contact centre on demand, you pay only for the technology you use, which means you have no assets or wasted capacity.
Our Contact-Centre-as-a-Service (CCaaS) platform combines technologies from top vendors and makes them available to you when and as you need them. We help you achieve the following:
- Build the business case: expert consultants assess your requirements, identify appropriate advances and help you create a business case with a focus on return on investment, reduced cost of ownership and bottom line improvement.
- Implement at speed: our platform is fully integrated and accessed via a private cloud, so implementation to single or multiple locations is rapid and delivers results fast.
- Provide long-term support: we reduce your dependency on your own IT support network by taking responsibility for the performance of the technology we provide and the network that connects you to it, 24×7.
- Manage evolution: we make it easy for you to introduce customer-focused innovation to your business by enabling you to test new technologies and functionality.